Privacy Policy
Please read with understanding before using our services

Our privacy policy will help you understand what information we collect at Smart Itqan, how Kayan Intelligence uses it, and what choices you have. Smart Itqan built the Bounsweet app as a free app. This SERVICE is provided by Smart Itqan at no cost and is intended for use as is. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible in our website, unless otherwise defined in this Privacy Policy.

We are Smart Itqan for Information Technology with registration number: 4030473918, you can always contact us via the following ways: Via e-mail: [email protected] Address: Tamlik Tower. 8th Floor office 208 King Abdulaziz Rd, Jeddah Kingdom of Saudi Arabia While visiting our website, registering or placing orders, you agree to this privacy policy. As data controllers, we determine how we process your personal data, for what purposes and by what means. While we are required by law to provide you with all of the following information, we do so primarily out of the belief that a partnership should always be honest. As data controllers, we are responsible that all our processing activities are in accordance with legal requirements. If you have any questions about data protection at Bounsweet, you can contact our data protection team at any time by sending an email to [email protected]. We will continue to be your point of contact if you have any questions about data protection.

We reserve the right to update this privacy policy in compliance with the statutory provisions. We will inform you of any significant changes, such as changes in purpose or new purposes of the processing. In this case, we will not process your personal data unless having your consent on the modifications.

As a customer, you have the choice of which information you would like to share with us. Of course, we need some information for the fulfillment of our contract. However, this does not always require all the data which you can make available to us.

Data processing
We use required personal data only so we can serve you which is mandatory for us to be able to deliver to you. Without your consent on using your data, you will not be able to use our services.

Right to review the privacy policy
You have the right to view and consent to the personal data privacy policy before processing your personal data.

Right to access
You have the right to be informed about which data we store and process about you.

Right to rectification
If you notice that stored data is incorrect, you can correct your data directly in your profile.

Right to erasure
You can ask us at any time to delete the data we have stored about you and then your account will be deactivated.

Right to data portability
You can ask us to transmit the data stored about you in a machine-readable format to you. In this context, we will make the data available to you in electronic format.

Right of complaint
If you believe that we have done something wrong with your personal data or your rights, you can raise a complaint at any time by sending an email to [email protected].

We process your personal data only in accordance with the strict legal requirements. We pay particular attention to the fact that all principles for the processing of personal data are taken into account. Bounsweet pays great attention to transparency. Therefore, we only process your data if this is lawful and you can reasonably expect it to be processed. If, in the course of our evaluation, we come to the conclusion that the processing cannot reasonably be expected, we will only carry out the processing with your express consent. In the following description of our processing activities, we refer in each case to categories of personal data. A category includes several personal data, which are usually processed together for the purposes. Personal data is information that can identify you or even make you identifiable. We generally process the following categories of personal data for the following reasons:

Contact Information
Name, Cell Phone number, email address, and your ID from any social media (if applicable). Reason: If you contact us, we collect this data because we need to know who we are talking to and what we have been talking about so that we can help you with your reason for contacting us. This also applies if you leave comments on social media on our fan pages. We do not combine this data with your profile data on our platform, but we can still identify you by your social media ID.

Location data
Addresses, City, Country, Longitude, Latitude Reason: We need these data to be able to deliver your orders. We create the longitude and latitude automatically in order to be able to process your delivery address in our other linked systems, such as our Rider app, and to display your address to our riders or riders of restaurants.

Profile data (master data)
Name, email address, Cell phone number, delivery addresses, Date of Birthday. Reason: This data is your master data, which we absolutely need for our services. Without a cell phone number, you cannot create a profile. Together with your name, e-mail and delivery addresses, this is your master data.

Device information and access data
Device ID, device identification, operating system & corresponding version, device location, time of access, configuration settings, information on Internet connection (IP address). Reason: With each access this information is stored by us for technical reasons. We also use parts of this information to detect suspicious behavior at an early stage and to avert damage.

Order information
Order history, selected restaurants, invoices, order ID, rating on orders, information on payment method, delivery address, successful orders and cancelled orders. Reason: Each time you place an order, this information will be added to your profile. You can view recent order information in your profile at any time. The information should give you an overview of your own interests and previous orders. We will also use the same information to improve our services. In addition, we will anonymize this information when you request a deletion.

Communication data
Name, email address, cell phone number, device ID. Reason: If you would like to receive emails, SMSs, or in-app push notifications from us, we need certain information to send you the messages. Instead of addressing you with “Hey You”, we find it more customer-friendly to address you with your name. This category of personal information is also used by us to contact you, for example, if a product cannot be delivered and we want to offer you an alternative instead.

Payment information
Payment method, pseudonymized credit card information, saved credit card token, card expiry date, card bin, card last 4 digits and card type. Reason: We need this information to track your payments and assign them to the orders you have placed. In order to make the ordering process even more convenient for you, we offer to save your preferred payment method. This means that you don’t have to enter your payment details again the next time you place an order. The storage of this data requires your prior consent. You can save your payment data and you can remove it in the future at any time from your account page.

If you have chosen to pay with credit or debit card on the website, the transaction is processed by Bounsweet as agent of the store. Delivery charges and any other fees are calculated per order and based on the policy of the individual store. Any delivery charges or any other fees will be displayed clearly in your Order Summary.Debit / Credit Cards:Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards:The customer is liable to pay by cash upon delivery any extra charges the store might charge as a result of the “Special Request” or the “General Request” placed by the customer. You may cancel the order if the delivery time exceeded the store delivery promise time; your paid amount will be refunded back to your account.The customer may not cancel the order after being accepted by the store.The customer refund procedure might take 2 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to check with the bank.Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.The customer would be reimbursed by the store in case the store faced the inconvenience of a missing item (Reimbursement applicable only for the missing or incorrect item and is subject to Bounsweet reimbursement policy).The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the Terms & Conditions.Some hotel apartments may charge an additional amount to allow delivery of the order to the user, in which case the user will bear this additional amount. Bounsweet has the right not to refund the customer for the below cases:Rider reaches the customer’s location and tries to contact the customer for a period not less than 20 minutes from the arrival time to the customer’s location.If access is prohibited from riders to customers due to security reasons. (hospital, compound, military areas, hotel, university).The customer changed his location after the allowed time to cancel the order from the customer side.

Delivery information
Name, delivery address, phone number, order ID. Reason: In accordance with the principle of data minimization, we only provide our riders and restaurants with the information that they need from you to prepare and deliver your order.

Transfer to Riders and Restaurants
We use different riders for delivery. These can be freelancers or third parties who provide us with riders on the basis of a data processing agreement when we deliver our orders. In all these cases we send your personal data to the riders so that they can deliver your order quickly


Your requests
Your satisfaction is our biggest goal. Therefore, we are very keen to be available for all your questions and to answer them. In order to be able to answer these questions and understand the overall problem, we store the conversation content in our Customer Relationship Management System when you contact us. The content of the information we store depends on the information you provide to us as part of our communications.

Call Center
Whenever needed to contact you, our call center agents might call you and we store the conversation with you. In individual cases, we also use the recordings for Quality improvement in customer service, i.e. for training purposes (coaching) with our employees. The content of the information we store depends on the information you provide to us as part of our communications. The stored telephone calls are deleted after 12 months at the latest or if the purpose of the storage, i.e. the quality check, is fulfilled earlier.

Fraud prevention and security of our platform
In order to protect our customers and our platform from possible attacks, we continuously monitor the activities on our website for all visitors. To this end, we use various technical measures to ensure that suspicious behavior patterns are detected at an early stage and prevented in a good time. To achieve this goal, several monitoring mechanisms run in parallel and prevent potential attackers from accessing our website at all. The decision-making process is automated and can have a legal effect on the person concerned or affect them in a similar way. If automated decision making leads to a negative result for you and you do not agree with this, you can contact us at [email protected]. In this case, we will individually assess the circumstances of your case.

Merger & acquisitions, change of ownership or Shut Down
We would also like to inform you that in the event of a merger with or acquisition by another company, we will disclose information to that company. Of course, we will require the company to comply with the legal data protection regulations.

Vouchers (and Coupons)
We often offer vouchers for our platforms. The reasons can vary. The purpose of these vouchers is to reward our loyal customers and to encourage them to continue to lead our loyal customers. In order to be able to check the number, the value, and the frequency of use of the vouchers, but also to avoid misuse of these vouchers, we collect various personal data.

We never give your data to unauthorized third parties. However, as part of our work we obtain the services of selected service providers and give them limited and strictly monitored access to some of our data. All data recipients must meet the legal data protection requirements and prove their data protection level with appropriate proof.

Service providers
We use different data processors in our daily processing. Those process your personal data in accordance with CITC “Communications and Information Technology Commission” requirements and our standards and have no claims whatsoever on these data. We also check regularly our processors and include only those who meet our standards. Some of our service providers are based outside KSA.

Third parties
In addition to data processors, we also work with third parties, to whom we also transmit your personal data, but who are bound by data protection policies. These are, for example, our consultants, lawyers, or tax consultants who receive your data from us on the basis of a contract and process your personal data for legal reasons or to protect our own interests. We do not sell or rent your personal data to third parties under any circumstances. This will never take place without your explicit consent.

Prosecuting authorities and legal proceedings
Unfortunately, it can happen that a few of our customers and service providers do not behave fairly and want to harm us. In these cases, we are not only obliged to hand over personal data due to legal obligations, it is also in our interest to prevent damage and enforce our claims, and reject unjustified claims.

Categories of personal data
● Contact information ● Order information ● Device information and access data ● Payment information ● Voucher information ● Delivery information ● Location data ● Profile data (master data) ● Communication data

We will delete your personal data only if you wish and let us know and we will also delete your account. Before this happens, you will receive a separate notification from us to the email address registered in your user account. In addition, there are other legal retention periods that we must also observe. For example, tax data must be kept for a period of between six and ten years or even longer in some cases. These special retention periods vary according to local legal requirements. Therefore, despite your request for deletion of your data, we may still have to store some of the stored data due to legal regulations. In this case, however, we will restrict data from further processing. Furthermore, we will continue to store your data if we have the right to do so in accordance with CITC rules. This applies in particular if we need your personal data for the establishment, exercise or defense of legal claims.

In order to make the visit to our website/app attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your browser. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser. Other cookies remain on your browser and allow us or our affiliate to recognize your browser on your next visit (persistent cookies). You can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general. Failure to accept cookies may limit the functionality of our website/app. We classify the cookies we use into three categories: ● Required ● Functional ● Personalized Below you will find more information about your choices as well as a detailed list of cookies we use. Required cookies are required to navigate our site and in order to use the features provided. Without the use of such cookies, proper functioning of our site is not guaranteed (e.g., entering text), while browsing through pages on the website. In addition, they are cookies that collect information about how visitors use our website, for example, which pages they visit most often, and if they receive error messages from websites. These cookies collect aggregated, anonymous information that does not identify a visitor. They also allow our site to remember your choices such as language, or region to provide improved features. According to legal regulations, no further actions are required on your behalf. Functionality cookies collect anonymous information and cannot track your movements on other websites. Additionally, they could be used to send targeted advertising or to measure the effectiveness of an ad campaign. They could be used to determine which online marketing channels are most effective. With these cookies, we also store your login data in your browser so that you can log in automatically the next time you visit our website. Because we want to provide you with a website that is designed for optimal usability, functional cookies are usually activated when you visit our website. To enable these measures, we also use cookies from third parties in this category. By analyzing your anonymized use we can identify areas where we can improve our website. Personalized cookies are used to play more targeted advertising relevant to the user and adapted to his interests. These cookies help us to upload marketing custom audience lists to our marketing partners.